FAQ

How do I place an order?
You can browse our catalog, select the plush toys you like, click “Add to Cart”, and follow the checkout process to purchase. If you encounter any problems during the ordering process, you can always contact our customer support team.

Can I cancel or modify my order?
Once the order is confirmed, you will have a short period of time to cancel or modify it. Please contact us as soon as possible at armanichester@purposeplushtoys.com and we will do our best to modify the order to suit your needs.

What is your return policy?
We offer a 30-day return guarantee. If you are not satisfied with your purchase, you can return it within 30 days of purchase, provided that the product is unused and in its original packaging. For more information, please refer to our Refund and Return Policy.

How do I track the status of my order?
Once the order is shipped, you will receive a shipping confirmation via email with a tracking number. You can use this tracking number to track your order on our website or the website of the logistics provider.

Do you ship internationally?
Yes, we ship internationally. Shipping costs and delivery times vary depending on the destination. You can view the specific shipping costs and estimated delivery time during checkout.

How are refunds processed?
Refunds will be issued to the original payment method within 3-5 business days after we receive and process your return. If your refund has not been received, please contact our customer support team to inquire.

How can I contact customer service?
If you have any questions or need assistance, please contact our customer service team at the following:

Email: armanichester@purposeplushtoys.com
Phone: +1 602 898 1103
What is the safety certification status of your products?
All of our products meet US and international safety standards and are rigorously tested to ensure that they are safe and non-toxic for children of all ages.