At purposeplushtoys.com, we are committed to ensuring that you are completely satisfied with your plush toy purchase. Below is our Refund and Return Policy to help you understand how returns and refunds are processed.

1. Return Terms
   You may return unused, unopened merchandise within 30 days of purchase, with no questions asked. Items to be returned must be in their original condition, including all original packaging materials, invoices, and accessories.
2. Non-Returnable Items
   The following types of items are not eligible for return:

Items that have been used
Items that have been customized or personalized
Items that have been opened for hygiene and safety reasons

3. Return Process
   To initiate the return process, please contact us at armanichester@purposeplushtoys.com. Please include your order number, date of purchase, and reason for return. We will provide detailed return instructions and a return address.
4. Refunds
   Once we have received and inspected your return, we will process a refund for you using the original payment method. Refunds are typically processed within 3-5 business days of receiving the return. If there is a delay in your refund, please check your bank account first and then contact us to inquire about the status.
5. Shipping and Handling
   All returns may be subject to return shipping charges unless the reason for the return is that the wrong or damaged item was received. The original shipping and handling charges are not refundable.
6. Exchanges
   If you would like to exchange your item for a different style or size, please return the item following the return process and place a new order for the desired item.
7. Contact Us
   If you have any questions about returns and refunds, or need help processing a return, please contact us at armanichester@purposeplushtoys.com.